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October 31, 2025

GET SERIOUS ABOUT FUN As a Nintendo of America Intern, you will actively contribute to meaningful projects, and gain valuable hands-on work experience with a leading company in the entertainment industry. During the program from June through August, your work experience will be enhanced with mentoring, networking opportunities and exposure to industry leaders from across the company! Whether you are in a technical or non-technical role, you will be a part of a team committed to putting smiles on faces of millions around the world.  INTERN – RETAIL MARKETING & STRATEGY  Application Deadline: December 1, 2025  DESCRIPTION OF DUTIES:Contribute to Nintendo’s Retail Marketing & Strategy team that manages the brand vision at retail, developing marketing strategies for in-store and online placements on product launches Gain a deep understanding of the video games and entertainment retail space to help shape our marketing approach Conduct marketing research and analysis on campaigns and brand positioning at retail Partner with cross-functional teams to drive various retail marketing activities Leverage data to uncover key insights that will inform and influence future marketing strategies   SUMMARY OF REQUIREMENTS:3.0+ GPA Currently enrolled in an accredited college or university with a graduation conferral date between May 2026 and June 2027 Pursuing a degree in Marketing, Advertising, Business Administration, Communications, or related field Curiosity to learn and share unique knowledge and insights with the team Shows initiative, action-oriented, and applies critical thinking Communication and collaboration skills to partner with stakeholders across departments Adaptable and eager to learn in a dynamic environment where priorities can shift Organized and detail-oriented with the ability to assist with project management  Experience with Microsoft Office: Word, Excel, and PowerPoint Legally authorized to work in the United States Able to work 40 hours a week onsite throughout the course of the 10-week summer internship between June 15 – August 21 A completed Internship Questionnaire following application  This position is onsite in Redmond, WA, and not open to remote status at this time. Housing and travel support will be provided for non-local hires. 

October 31, 2025

GET SERIOUS ABOUT FUN As a Nintendo of America Intern, you will actively contribute to meaningful projects, and gain valuable hands-on work experience with a leading company in the entertainment industry. During the program from June through August, your work experience will be enhanced with mentoring, networking opportunities and exposure to industry leaders from across the company! Whether you are in a technical or non-technical role, you will be a part of a team committed to putting smiles on faces of millions around the world.  INTERN – RETAIL & DIGITAL MARKETNG STRATEGY  Application Deadline: December 1, 2025  DESCRIPTION OF DUTIES:Contribute to Nintendo’s Retail & Digital Strategy team on sales and marketing efforts of digital products, such as point-of-sale cards at key retail partners Gain a deeper understanding of the video games category and overall digital at retail business Leverage and analyze sales and market data to help inform our strategic planning and shape our digital products success Learn the different facets of retail sales and marketing for both instore and online  Partner with cross-functional teams to drive various digital at retail processes, as needed   SUMMARY OF REQUIREMENTS:3.0+ GPA Currently enrolled in an accredited college or university with a graduation conferral date between May 2026 and June 2027 Pursuing a degree in Business Administration, Marketing, Communications, or related field Shows initiative, action-oriented, and maintains ownership Strong communication and collaboration skills to partner cross-functionally  Showcase organizational and time management skills to manage multiple projects Adaptable, eager to learn and contribute to a dynamic environment where priorities can shift Detail-oriented with the ability to assist with project management  Analytical thinker who can apply concepts to support business decisions Proficient with Microsoft Office Suite: Word, Excel, and PowerPoint Legally authorized to work in the United States Able to work 40 hours a week onsite throughout the course of the 10-week summer internship between June 15 – August 21 A completed Internship Questionnaire following application  This position is onsite in Redmond, WA, and not open to remote status at this time. Housing and travel support will be provided for non-local hires. 

October 31, 2025

GET SERIOUS ABOUT FUN As a Nintendo of America Intern, you will actively contribute to meaningful projects, and gain valuable hands-on work experience with a leading company in the entertainment industry. During the program from June through August, your work experience will be enhanced with mentoring, networking opportunities and exposure to industry leaders from across the company! Whether you are in a technical or non-technical role, you will be a part of a team committed to putting smiles on faces of millions around the world.  INTERN – LOYALTY MARKETING  Application Deadline: December 1, 2025  DESCRIPTION OF DUTIES:Contribute to Nintendo’s Loyalty marketing team to drive awareness and acquisition of Nintendo Switch Online Support initiatives in the growth and loyalty domain by conducting in-depth, customer, competitor and market research  Evaluate existing marketing tactics and propose strategies to enhance growth objectives and deepen customer loyalty    Learn how to build and grow customer loyalty and subscription programs across various channels including social media, events, CRM and digital marketing  SUMMARY OF REQUIREMENTS:3.0+ GPA Currently enrolled in an accredited college or university with a graduation conferral date between May 2026 and June 2027 Pursuing a degree in Marketing, Business Administration, International Business or related field Proactive, results-driven and curious about understanding and engaging customers Familiarity with market and/or consumer research and data analysis to inform strategy  Creative and effective communicator with strong writing and presentation skills Legally authorized to work in the United States Able to work 40 hours a week onsite throughout the course of the 10-week summer internship between June 15 – August 21 A completed Internship Questionnaire following application  This position is onsite in Redmond, WA, and not open to remote status at this time. Housing and travel support will be provided for non-local hires.   

October 30, 2025

Remote Work: HybridOverview:At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally.Come make an impact every day at Zebra.The NA EC team is associated with the hiring and intern experience operations for Summer 2026. We look for this intern to champion the tenants of the internship experience on-site at Lincolnshire, IL and serve as a leader across the intern cohort.The purpose of this internship is to prepare college students for entry into the business world by providing a thorough understanding of the various functions of the Zebra Technologies organization. The program is designed to provide you with a full experience so that you can fully envision a career with Zebra. You will be positioned for success with training, exposure to all parts of the business, social activities, a professional mentor relationship and development sessions to help you discover your own performance edge!US Summer Internship Benefits:Summer Fridays, As Applicable With Your Team30+ Social and Professional Events in 12 WeeksGlobal Immersion With Your Teams and InternsIntern Allowance (when applicable)Responsibilities: Assisting with Intern ExperienceData Analysis/Survey reporting for US InternPresent to the EC team our results from the three (3) climate survey results along with recommendations on program improvements for the 2025 intern cohort.Demonstrate impact of at least four (4) EC email newsletters to the EC team and indicate recommendations and program improvements for the 2024 newsletter.Develop, execute, and assess at least 1 active social and/or virtual events torecognize National Intern Week.Develop planning, organizational and leadership skillsIncrease technology knowledge and skillsDevelop team-based work proficienciesDevelop interpersonal skills to connect with day-to-day business contacts through follow up activitiesTHIS IS A HYBRID INTERNSHIP LOCATED IN LINCOLNSHIRE, IL. THE EXPECTATION IS AT LEAST 3 DAYS OF IN-OFFICE ATTENDANCE.Qualifications:Minimum Qualifications:Current enrollment in an undergraduate degree program in Human Resources, Business, Marketing, Communications or related field.Must have an anticipated graduation date between May 2026-May 2027Must be authorized to work in the US without requiring sponsorship now or in the futurePreferred Qualifications:Excellent interpersonal, communication, presentation, and problem-solving skills, energetic, strategic, and creative individual with the ability to meet tight deadlines; manage projects simultaneously.High integrity and accountability; work effectively with global teams across diverse cultures and geographiesProficient in Microsoft Office (including Excel, Word, & PowerPoint)Intellectual curiosity with a strong desire to learn and growProven leadership and excellence in professional, academic, and/or extracurricular experiencesAbility to collaborate as part of a teamEffective verbal and written communication skillsZebra is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability and protected veteran status or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at workplace.accommodations@zebra.com. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.Know Your Rights:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfConozca sus Derechos:https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdfWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Zebra is a federal contractor and is committed to an alcohol and drug free workplace. As a result, all U.S. based employees are subject to the Drug and Alcohol Free Workplace Policy and Procedure. Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.Salary: USD 23.00 - USD 25.00 HourlySalary offered will vary depending on your location, job-related skills, knowledge, and experience.Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

October 30, 2025

Salary: $68,640/yr + Company Vehicle (Gas, Insurance, Maintenance Included)  Strengthen Your Skills with our Operational Strength Program (OSP)At Avis Budget Group, we believe great leaders are built through investment with hands-on experience, personalized guidance, and accelerated career opportunities. Our Operational Strength Program (OSP), beginning Jan 2026, is designed for ambitious, high-potential leaders ready to master our operations and drive their careers. This immersive program combines structured learning, functional rotations, and real-world immersion—equipping you with the strategic skills, leadership confidence and business acumen to successfully lead operation for a Fortune 500 organization. What You’ll Do:Join us as a Trainee in our Operational Strength Program and kick-start your path to becoming an Operations Manager.  This full-time, immersive program combines hands-on training in operations, customer service, logistics, and team leadership with a cohort of peers from across the country.You’ll rotate through key operational functions, receive personalized mentorship from experienced leaders, and build the skills to drive team performance and operational excellence in a fast-paced environment.With operations across the country, successful candidates must be open to relocation in order to grow their careers and advance to more senior level management roles.  Additionally, you may be moved during or upon successful completion of OSP as you transition into an Operations Manager role at one of our airport locations.  This is your opportunity to grow within a Fortune 500 company, accelerate your career, and build a strong foundation for long-term leadership success.As an OSP Manager-in-Training, you’ll embark on a comprehensive 12-month career launching journey that includes:Structured learning to strengthen your skill setGrowing within an OSP peer cohort designed for collaboration and supportApplying new skills daily through hands-on experienceRotating across different operations functionsCoaching and support from senior leadersAdditional compensation for top performersPerks to accelerate your journey, including a company car (insurance, gas, and maintenance fully covered)Relocation support to move to a new location Perks You’ll Get:Annual Compensation: $57,000/yearSign On Bonus: $2,500 to get you startedCompany Vehicle: Gas, insurance, and maintenance includedCareer placement: Guaranteed transition into a management role upon program completionPaid Time OffLeadership Development Training & Coaching from Senior Leaders401K Retirement Plan with full company match up to 6% following 1-year of serviceComprehensive Benefits: Competitive Medical, Dental, Vision, Life and Disability insuranceVoluntary Benefits:  Group Legal, Identity Theft Protection, and additional life insurance coverage, and other voluntary benefit programsEmployee Discounts: Reduced pricing on Avis / Budget vehicle purchases and other employee discountsEmployee Assistance Program (EAP):  Counseling, financial/legal consultation, and care service referrals What we’re looking for:2- or 4-year college degree OR 4 years of military serviceWillingness to relocate based on business needsData-focused problem solver with strong analytical skillsExperience as a team member or leader (e.g. sports, clubs, military, etc.)Ability to work shifts, weekends, and holidaysValid driver’s licenseStrong, leadership potential, resilience and passion for leading teamsAbility to thrive in a hands-on, fast-paced, high-volume environmentEmotional intelligence, urgency, and a solutions-focused mindsetRegular, on site presence (this role is not remote) Extra points for this:At least one year of experience providing high-quality customer service, with a demonstrated strong work ethic—such as working during college or mentoring others in school, work, or service settings. Who We Are:Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.  Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.We are proud to make a positive difference in the lives of our colleagues, customers, and the communities where we operate. Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment. This advertisement describes the general nature and level of this position only. Essential functions and responsibilities may change as business needs require. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. This position may be with any affiliate of Avis Budget Group.

October 29, 2025

Next Era Energy | Customer Success InternThis position at NextEra Energy is part of their Summer Internship Program and is a full-time, paid Customer Success Intern role in Customer Support & Success, based in Miami, FL. It’s for students pursuing a Bachelor’s degree or higher and lasts 10 weeks. Interns will support customer experience projects, assist with data analysis and workflow optimization, and help develop communication and automation initiatives. This role provides hands-on experience in customer relationship management and operational strategy within the energy industry and is ideal for students interested in customer success, analytics, and process improvement. To Apply:1. Complete the 15-minute Seekr Career Readiness survey through Blackstone LaunchPad. LaunchPad partners with Basta to give students free access to Seekr before applying. Your responses help us recommend training to strengthen your application and suggest internships that fit you best.2. Once you complete Step 1, you’ll immediately receive the application link for this opportunity. Why Apply through Blackstone LaunchPad?Applications submitted through LaunchPad get a priority tag, helping your application stand out to employers.ABOUT THE PROGRAM: Blackstone LaunchPad advances career mobility through skill-building and internships. Open to all first generation and/or low-income college students, LaunchPad partners with nonprofits to train students in key career skills, and gives them access to paid internships with LaunchPad employer partners. Any hired interns receive additional professional development with a peer cohort. Note all hiring and employment-related decisions, including compensation and the terms of employment, are made by each applicable company. Students are encouraged to conduct their own research and diligence on each employer and on any internship opportunity offered by any employer.

October 29, 2025

Next Era Energy | Strategic Projects Intern - DevelopmentThis position at NextEra Energy is part of their Summer Internship Program and is a full-time, paid Strategic Projects Intern – Development role in Operations, based in Juno Beach, FL. It’s for students pursuing a Bachelor’s degree or higher and lasts 10 weeks. Interns will support process improvement and research initiatives, conduct business analysis and modeling, and present insights to leadership. This role provides hands-on experience in strategic operations and corporate consulting within the renewable energy industry and is ideal for students interested in business strategy, analytics, and operations management. To Apply:1. Complete the 15-minute Seekr Career Readiness survey through Blackstone LaunchPad. LaunchPad partners with Basta to give students free access to Seekr before applying. Your responses help us recommend training to strengthen your application and suggest internships that fit you best.2. Once you complete Step 1, you’ll immediately receive the application link for this opportunity.Why Apply through Blackstone LaunchPad?Applications submitted through LaunchPad get a priority tag, helping your application stand out to employers.ABOUT THE PROGRAM: Blackstone LaunchPad advances career mobility through skill-building and internships. Open to all first generation and/or low-income college students, LaunchPad partners with nonprofits to train students in key career skills, and gives them access to paid internships with LaunchPad employer partners. Any hired interns receive additional professional development with a peer cohort. Note all hiring and employment-related decisions, including compensation and the terms of employment, are made by each applicable company. Students are encouraged to conduct their own research and diligence on each employer and on any internship opportunity offered by any employer.

October 29, 2025

 As a Service Sales Representative at Ford AV, you will drive new and renewal business by selling customized AV service and maintenance contracts. This role combines client relationship management with solution development, ensuring long-term customer satisfaction and growth opportunities.Sell and manage AV service and maintenance contracts.Partner with internal teams to create custom service solutions.Maintain client relationships and provide ongoing support.Conduct calls, visits, and presentations to secure new and renewal contracts.Generate tailored proposals and manage contract documentation.Respond to inquiries and guide clients through the full contract lifecycle.Analyze trends and identify opportunities for growth.Represent Ford AV at trade shows and industry events.Qualifications: B2B sales experience in a service or technical industry preferred.Excellent communication, relationship-building, and follow-up skills.Self-starter with a consultative sales mindset.Proficiency in Microsoft Office and general computer use.Experience with AV systems, construction, or blueprint reading is a plus.Background in outbound sales, marketing, or customer service is helpful.Bachelor's degree in a related field is a plus.

October 29, 2025

Ready to jumpstart your career?You don’t have to wait until graduation to start planning your career.Raymond James offers distinct exploratory programs for sophomores to take your classroom learning and build a dynamic career within the financial services industry.  Whether you’re curious about deals and acquisitions in financial services, interested in how the latest technology is helping clients manage their wealth, or eager to impact company performance through operations and infrastructure support, we have a program to help you plan out your future.  We are committed to expanding the range of thought and representation in our profession and offer multiple programs to support all students interested in learning and growing with Raymond James. Participation in any of our exploration programs will give you a jumpstart to your career search through industry exposure, engaging directly with experienced professionals, and sessions designed to build your career skills.  Most importantly, successful participants receive coaching and early access to our highly competitive, award-winning summer internship program.   Where good people growAs a global financial services firm, Raymond James is focused on providing trusted advice and tailored, sophisticated strategies for individuals and institutions.  Our business is people and their financial well-being.  Real people – their lives, their goals, their communities, their futures – have been at the heart of our work since 1962 when Bob James decided to build a different kind of financial services firm.  And our culture is shaped by the belief that the people who help us do this work are just as important as the people we do it for.  No matter what your calling, there’s a place for you at Raymond James.  Some of our areas include: accounting, alternative investments, asset management, capital markets, compliance, equity research, financial advising, information technology, internal audit, and securities operations. Our programsInvestment Banking Insights BootcampOctober 21-23, 2025 – Virtual SessionsJanuary 21–22, 2026 – Corporate Office Visit January 28–29, 2026 – Corporate Office VisitInvestment Banking (IB) Insights Bootcamp begins with three virtual sessions to educate sophomore students on how our bankers work with corporations to raise capital, issue shares of stock in an IPO, provide financial consulting services and negotiate on a merger or acquisition.  Throughout the virtual bootcamp, students will dive deep into the day-to-day responsibilities of an investment banking analyst, offering firsthand exposure to the role.  As an additional offering, the IB recruiting manager will provide guidance into the industry groups, application process and timeline. Applicants in the IB Insights Bootcamp will receive early access to apply for our highly competitive Summer Analyst 2027 Program. Those selected for Super Day will be invited to a fully funded, two-day experience hosted in one of our major office locations. Core Business Unit: Investment BankingApplication Deadline: October 1, 2025, at 11:59 pm ETApplication Process: Reviewed on a rolling basis, and students selected will be asked to complete a pre-recorded video response.Application GPA: 3.5 on a 4.0 scaleProgram Decision: Students will be notified (either way) by the middle of October 2025. Career Fast TrackMarch 12–14, 2026 – St. Petersburg, FLMay 14–16, 2026 – St. Petersburg, FL We believe good people know the importance of different perspectives and personal experience and how it helps you create professional value. This program gives students access to resources to leverage their individual backgrounds and experiences in the workplace. Spending three days at our global headquarters in St. Petersburg, Florida will increase your knowledge, experience, and confidence so you can put yourself on the path to a great career. You will have the opportunity to select the program in March or May.Core Business Units: Financial Planning Functions, Accounting, Risk Functions, Business Analyst, Software Developer, & Information Security.Application Deadline: November 2, 2025, at 11:59 pm ETApplication Process: All applicants will be asked to complete a brief essay question and complete a pre-recorded video, which are reviewed once the application closes on November 2. Students selected to advance in the process will be invited to a virtual conversation with an Early Careers recruiter to be considered as a Career Fast Track participant.Application GPA: 3.0 on a 4.0 scaleProgram Decision: Students will be notified by the end of December 2025. Sophomore Showcase: December 17, 2025 – St. Petersburg, FLDecember 19, 2025 – St. Petersburg, FLDecember 19, 2025 – Atlanta, GAThis half-day program gives top students the flexibility to drop in and get a view of what it means to be an associate at Raymond James.  The Sophomore Showcase events are hosted during winter break so you can come experience life at Raymond James and learn about our Corporate Infrastructure and Information Technology core business units.  You’ll also gain valuable insight into our recruiting timelines so you can get a leg up it the process.Core Business Units: Financial Planning Functions, Accounting, Risk Functions, Business Analyst, Software Developer, Information Security.Application Deadline: November 2, 2025, at 11:59 pm ETApplication Process: All applicants will be asked to complete a brief essay question and complete a pre-recorded video, which are reviewed once the application closes.Application GPA: 3.0 on a 4.0 scaleProgram Decision: Students will be notified (either way) by the end of November 2025. Who is eligible?We are looking for ambitious and focused sophomore students interested in growing and working with great teams to help our clients and customers achieve personal and financial success. Eligibility criteria for ideal candidates:Enrollment in an accredited U.S. university and graduating between December 2027 and June 2028Major in accounting, computer science, data science, economics, engineering, finance, information systems, marketing, management, math, sales, statistics, or a business-related fieldHave a minimum GPA of 3.5 (IB Insights) and 3.0 (Career Fast Track and Sophomore Showcase) on a 4.0 scaleBe passionate about a career in financial services and working with teams and customers  How to applyApply online by submitting this form. Click the Submit button to begin your application.  We have one common application for all three programs. You are asked to select only ONE program to be considered. We repeat, you are asked to only select ONE program to apply to. If you aren’t selected for the program, you originally indicated interest, you will not be considered for any of the other programs. Please select the program that is aligned with your career interests and the identified business unit. Questions? Please contact CampusEngagement@RaymondJames.com

October 28, 2025

Support Associate IV (Mandarin Speaking)Position DescriptionCGI Federal is looking for outgoing, experienced Bilingual (English/Mandarin) Support Associate IV to join our team. The ideal candidates should possess excellent communication skills (translation and Mandarin speaking requirements as needed), have experience in customer service, and be able to work as a team in a fast-paced environment. New York Passport Agency.Under the direct supervision of the CGI Management personnel, the Bilingual (English/Mandarin) Support Associate assists the Customer Service department in completing the various duties in the Customer Service Department, including translation and Mandarin speaking requirements as needed. The employee is also expected to perform various clerical and repetitive manual functions to support the customer service and adjudication departments. Additionally, perform various processing functions, utilizing office equipment and machinery in the preparation, processing, and mailing of passports and passport related documents. Utilize the current TDIS-PD and PRISM computer operating system to include creation of document batches, document imaging (scanning) and reviewing, retrieval of individual application information, data entry, book printing, the generation of mailing labels, and sorting and affixing postage to sealed envelopes. Must be able to perform quality checks for standard fee information on individual applications. Due to the nature of the government contract requirements and/or clearance requirements, U.S. Citizenship is required.This position is located in our 3 Lear Jet Lane, Albany, NY, 12110 office with work performed at client site in 376 Hudson St., 10th Floor, New York, NY 10014-3621.Your future duties and responsibilitiesThe Support Associate Level IV provides support to the Government staff and performs accounting functions, prepares letters, reports and specialized correspondence. Anticipated tasks include, but are not limited to, the following:• Assist with any Mandarin speaking needs and or required translation of correspondence and/or documents• Receive undeliverable Passports, requesting issued applications from QC, and researching mailing problems, assist in researching questions with applicants, and other issues requiring more senior-level expertise• Assist the Government Customer Service Manager (CSM) with inquiries from Congress, Headquarters, White House, and other Government agencies• Assist in maintaining applications with applicants who provided Potentially Fraudulent Birth Documents (PFBD). Provide research and preliminary recommendations concerning PFBD. Maintain various PFBD data bases PFBD CPC data base, PFBD SharePoint site• Assist in training lower level Support Associates in the essential job functions, helping to constantly improve the training processes and procedures• Operate various equipment for high speed scanning, mail out, and metering mail• Generate mailing labels, ensure that mail labels match the applicant identification, fill and seal envelopes with correct passport and corresponding supporting documents• Box and archive files for storage purposes• Receive and assemble third-party mail• Follow a pre-set pattern for document sequencing• Perform searching and filing functions, file and/or retrieve application packages from file cabinets• Operate scanning equipment and biological hood HEPPA filter to open mail• Interface with Passport applicants at Agency/Center information and will-call counters. At the Information Station, ensure appointment is scheduled; review Passport application, photograph, identification and supporting documentation for completeness prior to adjudication. Ensure the application and documents complies with passport requirements, photograph meets passport standards, and customer is provided fee information. Copy customer identification. At the will call station, distribute passports to the correct applicant, comparing customer to passport image or accepting proper documents and identification for third party pick up.• Perform data entry.• Operate various equipment for high speed scanning, image review, book print, quality control, mail out and metering mail.• When operating a four-printer pod, prints passports at a rate of 50 to 65 passports per hour and reviews printed books for data accuracy and product quality.• Review passport product against data system information for completeness and accuracy constantly applying laws, regulations and procedures pertaining to the issuance of a U.S. Passport.• Use TDIS and determine quality and correctness of prepared Passports, maintain issued applications in an orderly and traceable fashion, ensure Passport chips are activated, and accurately scan images into DOS data systems.• Perform searches as requested for customer applications and use troubleshooting skills in connection with information given by the TDIS inquiry screens; contact customers by phone for verification of mailing address and/or data information.• Create routine and expedited batches in TDIS.• Prepare Informational Request Letters (IRLs) both electronic and written.• Prepare Final Notice letters.• Process refund/reimbursement requests.• Generate a credit card payment from the applicant and distributing completed batches to the cashier’s office. Verify all completed transactions and run designated reports. Troubleshoot information retrieved from the computer screen and manually searching to locate applications and documents within the Passport process. Update text in appropriate TDIS screen. Update Passport application information from the computer system.• Use a purging application for mature files.• Participate in customer service outreach activities including, but not limited to: naturalization ceremonies, travel shows, college and university events.• Serve as customer interface in providing Passport information to customers (public, acceptance facilities, town clerks, law enforcement, applicants, other Government agencies, postal service, couriers, lock box vendors).• Assist with acceptance agent training: prepare training materials, conduct “meet-and-greets,” set-up training sessions, conduct office tours, etc.• Photocopy Acceptance Agent and Congressional newsletters and coordinate folding/stuffing/sealing/mail out.• Photocopy materials as needed and coordinate preparation of training packets for acceptance agent seminars. Assist CSM with passport acceptance facility certification and update corresponding acceptance facility databases.• Assist CSM in maintaining and cataloging electronic records of passport acceptance facilities.• Prepare and mail Certificates of Attendance for those acceptance agents who attend DOS training classes.• Distribute newsletters and any other correspondence to staff.• Prepare application for issuance of a non-receipt of a Passport and corrections of the issued Passport.• Contact applicants to request necessary documents.• Return applicant’s personal documentation.• Resolve undeliverable mail items by contacting the customer and appropriately document all actions taken in a SharePoint application.• Communicate with the cashiers office and coordination with Passport Specialist assigned to special task of re-issuance of applications.• Per the guidance of DOS Passport Specialists, generate correspondence to resolve application discrepancies, including: Return to Sender (RTS), Rewrites and Re-issues, and re-batch into the system.• Assist with various special projects as requested by the Government.• When required, relieve receptionist at lunch/breaks to answer administrative telephones• Review all types of Passport application (i.e. DS-82, DS-11, DS 5504, DS 4085, and re-entry applications) data to ensure completed basic information is recorded accurately into DOS systems.• Assist DOS Passport Specialists with Holds removal cases. Duties include reviewing documentation, faxing information, and maintaining a file system.• Handle complaint letters/phone calls.• Deal with urgent requests by applicants, under the direction of a DOS Passport Specialist Perform an administrative review on suspended applications. Attach proper paperwork to application to continue the EF/AR process Insuring TDIS-PD screen is updated with the correct suspense information.• Generate Informational Request Letters (IRLs) and emails that clearly convey requests for additional documentation or information to passport applicants.• Access Passport information forms to prepare Lookouts for the CLASS system as directed by the designated Passport Specialist.• Prepare correspondence for applications not issued.• Generate corrective correspondence for acceptance agents.• Interface with the National Passport Information Center (NPIC) to resolve cases.• Perform an administrative review on suspended applications. Filling out and affixing a suspense tag indicating DOS letters to be sent to applicant. Insuring TDIS-PD screen is updated with the correct suspense information.• Deal with urgent requests by applicants, under the direction of a DOS Passport Specialist.• Verify all applications to determine the proper payment for expedite service.• Attach the proper paperwork to application to continue the EF/AR process.• Generate IRLs and email or call Expedite Fee (EF)/Application Response (AR) applicants.• Receive undeliverable Passports, requesting issued applications from QC, and resolving mailing problems.• Perform Quality Control in verifying that application data matches Passport processing data.• Assist in training lower level Support Associates in job functions, duties, and tasks.• Contact those acceptance facilities that bypass the lockbox provider without authorization.• Assist with “not issued cases” (also called “abandoned cases”), including, photocopy application and attachments, fax/scan, set up application to be abandoned and forward hard copies to requesting Agency.• Communicate with passport acceptance facility program managers under the direction of the CSM.• Communicate with stakeholders, such as: Congressional offices, community-based organizations, USPS, Lockbox, and other Government Agencies (except for law- enforcement) under the direction of the CSM.• Collect and record survey responses.• Identify and take initiative to report trends or patterns in the volume or nature of inquiries handled.• When not directly assisting Customer Service, serve as a member of NPIC search team.• Conduct research on passport cases by gathering information from a variety of sources, including but not limited to: applications, supporting documents, the internet, telephone calls, government, commercial, and open source databases. Write recommended findings in a clear and concise manner that summarize the information gathered and identified during research.• Perform analyses on passport cases being suspended to identify trends that may be useful in future research that is being conducted sent to Passport Specialists. Identify errors and areas for improvement in memos associated with these applications..Required qualifications to be successful in this role• Ability to remain flexible and adapt under pressure in stressful situations and follow instructions and established procedures• Capable of performing repetitive tasks while maintaining a high level of accuracy• Bachelor’s Degree (OR) 4 years of experience as a Support Associate Level II or III (or) 4 years of experience data entering in a high-volume production environment• Six (6) years of general office experience, including;• Four (4) years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook.• ALL CANDIDATES must pass a pre-employment language assessment measuring their proficiency in speaking, reading, and writing, in Mandarin. Candidates must score at an Advanced Level on the pre-employment assessment administered by ALTA Language Services to remain eligible for consideration for the position.• Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.OPTIONAL: Desired qualifications/non-essential skills requiredKnowledge and understanding of the laws, rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.Due to the nature of the government contract requirements and/or clearance requirements, US citizenship and ability to obtain a Government Level clearance is required.Hourly Rate: $24.92/hour*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level; experience and training; and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.*At CGI Federal we call our professionals “members” to reinforce that all who join our team are owners and empowered to participate in the challenges and rewards that come from building a world-class company. CGI Federal’s benefits include:Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category401(k) Plan and Profit Participation for eligible membersPaid Time Off (PTO)10 Standard HolidaysHealth & Welfare Benefits as determined by your Service Contract Act#CGIFederalJob